• Telemarketing Agent/Representative: Telemarketing agents or representatives are responsible for making outbound calls to potential customers or clients to promote products or services, generate leads, and close sales. They use scripts and sales pitches to engage prospects, answer questions, address objections, and persuade them to make a purchase or schedule a follow-up appointment. Telemarketing agents may also handle inbound calls from customers in response to marketing campaigns or inquiries.

• Customer Service Representative: Customer service representatives handle inbound calls from existing customers or clients to provide assistance, answer questions, resolve issues, and address concerns. They may also follow up with customers after sales to ensure satisfaction, gather feedback, and upsell or cross-sell additional products or services. Customer service representatives play a vital role in building and maintaining positive relationships with customers and promoting customer loyalty.

• Team Leader/Supervisor: Team leaders or supervisors oversee telemarketing teams and operations, providing guidance, support, and supervision to ensure that performance targets and objectives are met. They manage team schedules, monitor call metrics and performance indicators, conduct training sessions, and motivate team members to achieve sales and service goals. Team leaders or supervisors play a critical role in driving productivity, morale, and overall team success in a telemarketing environment.